Return & Exchange Policy

Our Return & Exchange Promise

At Rug Boutique, your satisfaction is our priority. We understand that selecting the perfect handcrafted rug for your space is an important investment decision. That's why we've created a straightforward, customer-friendly return and exchange policy.

30-Day Return & Exchange Window

You have 30 days from delivery to return or exchange your rug for a full refund or replacement—no questions asked—as long as the rug remains in its original, unused condition.

What Qualifies for Return or Exchange?

Your rug is eligible for return or exchange when it meets these simple requirements:

• Unused and in the same pristine condition as received
• Original packaging intact with all tags attached
• Proof of purchase provided (order number or receipt)
• No signs of use, staining, installation, or damage

Items We Cannot Accept for Return

To maintain fairness and quality standards, the following items are final sale:

• Custom-sized or made-to-order rugs (crafted specifically for you)
• Rugs that have been used, installed, or placed on flooring
• Items with removed tags or damaged packaging
• Final sale, clearance, or promotional items (unless defective)

Easy Return Process—Step by Step

We've made returns simple:

1. Contact Us: Email us at [your email] with your order number and reason for return
2. Get Authorization: We'll send you a Return Authorization (RA) number and detailed return instructions within 24 hours
3. Pack Securely: Repackage your rug in its original packaging to prevent damage during transit
4. Ship It Back: Use a trackable shipping method and send it to the address provided

⚠️ Important: Returns shipped without a Return Authorization (RA) number cannot be processed and may be refused.

Return Shipping Costs

• Defective, Damaged, or Wrong Item: We cover all return shipping costs and provide a prepaid label—completely free for you
• Change of Mind or Preference: Customer is responsible for return shipping costs
• Pro Tip: We strongly recommend using trackable shipping with insurance for high-value rugs to protect your investment

Refund Timeline & Process

Once your returned rug arrives at our facility:

• We'll inspect it within 2 business days and notify you of approval or any issues
• Approved refunds are processed within 5-7 business days
• Refunds are automatically credited to your original payment method
• You'll receive email confirmation at each step

Please note: Original shipping fees are non-refundable unless the return is due to our error, damage, or a defective product.

Exchanges Made Simple

Found a different size, color, or style that's a better fit? We're here to help!

Contact us at [your email] and our team will assist you in finding the perfect replacement rug and coordinate the exchange process.

• If your new rug costs less, we'll refund the difference
• If it costs more, we'll send a secure payment link for the balance
• Exchange shipping follows the same guidelines as returns

Received a Damaged or Defective Rug?

We carefully inspect every rug before shipping, but occasionally issues occur during transit.

Please inspect your rug immediately upon delivery. If you notice any damage or defects, contact us within 48 hours of delivery with:

• Photos of the damage or defect
• Photos of the packaging (if damaged)
• Your order number

We'll arrange a free replacement or full refund—including all shipping costs—at no expense to you.

Why Shop With Confidence at Rug Boutique

• 🏆 Premium Quality: Every rug is handcrafted by skilled artisans
• 🌿 Sustainable Materials: Eco-friendly and ethically sourced
• 💬 Responsive Support: Real people ready to help
• 📦 Secure Packaging: Protected for safe delivery

Questions? We're Here to Help

Our customer care team is ready to assist with any questions about returns, exchanges, or your order:

• 📧 Email: [your email address]
• 📞 Phone: [your phone number]
• 🕒 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

This Return & Exchange Policy was last updated on December 19, 2025.